ThaiIndia.biz

Terms and Conditions of Service

Please read these Terms and Conditions of Service carefully before using any services provided through ThaiIndia.biz.
Any person who uses any service provided by ThaiIndia.biz, whether or not registered as a member, shall be deemed to have acknowledged, accepted, and agreed to these Terms and Conditions. ThaiIndia.biz reserves the right to update or amend these Terms and Conditions without prior notice to Users.
Registration under this process constitutes registration as a member of ThaiIndia.biz and, at the same time, registration as an extraordinary member under the India, China and Middle East category of the Promotion of Export and Investment Trade Association (PEITA.ORG, กสสท).
For purposes of these Terms and Conditions, ThaiIndia.biz shall hereinafter be referred to as the “Service Provider.”
A registered member or any person who accesses or uses the services without registering shall hereinafter be referred to as the “User.”
A country in which goods are manufactured or sold, or from which goods are exported, shall hereinafter be referred to as the “Country of Origin.”
A country in which goods are ordered and/or imported shall hereinafter be referred to as the “Destination Country.”

Acceptance of All Terms of Service and Privacy Provisions

1.1 Consent to Collection, Use and Disclosure of Personal Data

I hereby express my consent for the ThaiIndia.biz system to collect, use, and disclose my personal data for the purposes stated in the applicable registration and consent process.

I confirm and warrant that all information and declarations made by me in this registration form are true and accurate, and I agree to be bound by them in all respects. I confirm that I have read the registration terms for services provided through ThaiIndia.biz under S.C.I.C. (Thailand) Co., Ltd., P & Sons International Co., Ltd., and SCIC Tradex India Partnership, collectively referred to herein as the “Service Provider.” I further confirm that I have read and fully understood the Service Provider’s Terms and Conditions of Service published through the above website(s), and I agree to be bound by and comply with all such terms and conditions.

1.2

I confirm that I have read the notice concerning the collection, use, and disclosure of personal data in full.

1.3

I confirm that I have read and completed the relevant sections indicating my consent for the Service Provider to collect, use, and/or disclose my personal data to third parties in accordance with this consent notice.

1.3

I confirm that I have read and completed the relevant sections in which I provide consent to the Service Provider in accordance with this consent notice.

1.4

I confirm that I have read and understood the consent details above, as set out in the Service Provider’s privacy policy and applicable terms and conditions in effect on the date of membership registration and on the date of each transaction.

1.5

The Service Provider reserves the right to amend all or any part of these Terms and Conditions of Service without prior notice to Users. Users are responsible for reviewing the applicable terms before using the services. Continued use of any service provided by the Service Provider shall constitute acknowledgment and acceptance of all applicable terms and conditions.

Shopping and Purchasing Assistance Service

The Service Provider acts solely as a purchasing assistant.

The Service Provider will communicate and coordinate with shops or manufacturers in the Country of Origin on behalf of the User in relation to matters including order follow-up, refund follow-up, and problems arising between the User and the relevant shop or manufacturer. The Service Provider will use its best efforts to provide such coordination; however, the Service Provider shall not be liable for any problem, loss, or damage arising between the User and any shop or manufacturer in the Country of Origin, including, without limitation, incomplete deliveries, goods that do not conform to the order, or other similar issues.

The Service Provider acts solely as an intermediary and coordination assistant between the User and the relevant shop or manufacturer.

Conditions for Placing Orders and Cancelling Orders

The Service Provider will commence the purchasing process only after payment for the goods has been received from the User.

- Where the User engages the Service Provider’s product-sourcing team, a sourcing service fee of THB 2,000 per day shall apply.
- Where a shop or manufacturer in the Country of Origin does not provide delivery to the Service Provider’s warehouse in the Country of Origin and the Service Provider is therefore required to collect the goods, the Service Provider will notify the User of the applicable collection service fee before the order is placed.
Conditions for Order Cancellation

An order may be cancelled only before the purchase has been successfully completed. The User must contact the Service Provider to request cancellation and must receive written confirmation of the cancellation from the Service Provider by email. If the User does not receive such written confirmation, the order shall be deemed to remain active and the User shall be deemed to intend to proceed with all items in the order.

Goods That Are Incorrect, Non-Conforming, or Do Not Meet the User’s Expected Quality

Product photographs displayed by different shops or manufacturers may be identical or similar, while the actual quality of the goods may differ. Users are therefore advised to carefully review all relevant product information before placing an order. The Service Provider cannot guarantee that goods ordered or purchased on the User’s behalf will be of satisfactory quality, authentic rather than counterfeit, or identical in model, design, or colour to the goods ordered. Images supplied by shops or manufacturers in the Country of Origin may have been edited or adjusted for colour, brightness, or other visual characteristics. Accordingly, the Service Provider shall not be liable for any of the foregoing matters.

If goods received by the User do not conform to the User’s order, the Service Provider will use its best efforts to communicate and coordinate with the relevant shop or manufacturer in the Country of Origin.

However, the Service Provider shall not be liable for the error, the purchase price, or the shipping costs. Whether the shop or manufacturer accepts responsibility shall be determined solely by that shop or manufacturer.

Order Processing Time

As the Service Provider acts solely as an intermediary between the User and shops or manufacturers in the Country of Origin, the time required to process an order depends on the relevant shop or manufacturer, including the time required to prepare the goods and deliver them to the Service Provider’s warehouse in the Country of Origin. Once an order has been placed, no refund, exchange, or return of the goods may be made. The Service Provider will assist with follow-up and coordination but shall not be liable for any delay.

Storage and Disposal of Goods

The User must pay the shipping charges within 3 days from the date the goods arrive at the warehouse in the Country of Origin and must collect the goods within 7 days from the date the goods arrive at the warehouse in the Destination Country. If payment or collection occurs more than 7 days after the goods arrive at the warehouse in the Destination Country, the Service Provider may charge a storage fee of THB 300 per cubic metre per day, subject to a minimum charge of THB 20 per invoice per day. Alternatively, the Service Provider reserves the right, at its discretion, to dispose of the goods. The Service Provider shall not be liable for any loss of or damage to the goods and is not required to give the User prior notice of such disposal.

Errors or Problems Caused by a Shop or Manufacturer in the Country of Origin

The Service Provider acts solely as an intermediary between the User and shops or manufacturers in the Country of Origin. If a shop or manufacturer in the Country of Origin does not have the ordered goods available, the Service Provider is unable to refund the relevant amount to the User and shall not be liable for any resulting loss or damage. The User may use any remaining balance held in the Service Provider’s system to purchase other goods from other shops or manufacturers.

Random Inspection of Goods

The Service Provider may randomly open and inspect goods to identify illegal or prohibited items before export from the Country of Origin to Thailand. If any goods are found to violate the laws of Thailand or the Country of Origin, the Service Provider reserves the right to dispose of such goods without liability for any resulting loss or damage. If legal proceedings arise, the User shall bear sole responsibility.

Calculation of Shipping Charges

For “Express Shipping” and “Flat-Rate Shipping,” any fractional weight greater than zero will be rounded up to the next whole unit for pricing purposes, based on weight stated to two decimal places before rounding. Shipping charges will be calculated using either actual weight or volumetric measurement, whichever produces the higher charge. The minimum volume per item is 0.01 cubic metres, and the minimum weight per item is 1 kilogram. Volume is measured using the widest, longest, and highest points of the item.

- Shipping charges are calculated per purchase invoice. Where goods from multiple shops must be consolidated or repacked for shipment, the Service Provider will separately notify the User of the applicable packing fee.
- For shipping methods primarily calculated by weight, including “Express Shipping,” “Flat-Rate Shipping,” and “Air Freight,” the Service Provider will use the weight recorded by the airport in the Country of Origin.
- For “Sea Freight,” the Service Provider will use the calculation provided by the relevant shipping line or source-side carrier/service provider.

Shipping Time

Estimated shipping times are as follows:

- “Express Shipping”: approximately 3–5 days, excluding customs clearance procedures and the time required for customs processing.
- “Flat-Rate Shipping”: goods depart from the Country of Origin once per week and are expected to reach the warehouse in the Destination Country within approximately 3–5 days from the date of departure. Users should confirm the applicable shipping schedule with the Service Provider’s team.
- “Air Freight”: please confirm the estimated transit time with the Service Provider.
- “Sea Freight”: please confirm the estimated transit time with the Service Provider.

The Service Provider does not guarantee delivery within the estimated periods above. International transportation is subject to factors beyond the Service Provider’s control, including customs procedures, weather conditions, disease outbreaks, war, and other events or circumstances beyond its control.

Shipping Charges

Shipping charges for “Express Shipping” and “Flat-Rate Shipping” are calculated using the volume-based and weight-based rates published on the ThaiIndia.biz pricing page, with the higher charge applying. To consolidate goods under a single shipping invoice, the goods must originate from the same purchase order and arrive at the warehouse in the Country of Origin at the same time. Goods arriving after earlier goods have already been dispatched will be charged separately and issued under a separate shipping invoice.

Any fractional weight will be rounded up to the next whole unit for pricing. For “Sea Freight” and “Air Freight,” Users must confirm the applicable charges with the Service Provider.

“Express Shipping” charges cover transportation from the warehouse in the Country of Origin to the User’s address in the Destination Country.
“Flat-Rate Shipping” charges cover transportation from the warehouse in the Country of Origin to the Service Provider’s warehouse in the Destination Country. Delivery from that warehouse to the final recipient’s address is calculated separately.
“Air Freight” charges are calculated according to the User’s requirements, with the agreed pickup origin and delivery destination specified as an airport, warehouse, or the User’s address, as applicable.
“Sea Freight” charges are calculated according to the User’s requirements, with the agreed pickup origin and delivery destination specified as an airport, warehouse, or the User’s address, as applicable.

Conditions for Collection of Goods

When collecting goods from a designated pickup point, the recipient must present a valid national identification card or driver’s licence each time goods are collected.

Delivery within the Destination Country

For “Flat-Rate Shipping,” transportation is provided from the warehouse in the Country of Origin to the Service Provider’s warehouse in the Destination Country. Once the goods arrive at the destination warehouse, the Service Provider will arrange delivery to the User through an agreed delivery channel, including Grab, Lalamove, Delivery, or parcel/courier service providers such as Nim Express Co., Ltd., Kerry Express (Thailand) Public Company Limited, or Flash Express Co., Ltd. Delivery coverage and excluded areas are subject to the terms and conditions of the relevant delivery provider. If the User’s address is classified as outside the provider’s standard delivery area, the User must collect the goods personally from the pickup point designated by that provider. Any additional charge imposed because the address is in a remote area or because the goods exceed standard weight or size limits shall be borne by the User. If the goods have already arrived in Thailand, the delivery address cannot be changed. If delivery is unsuccessful or the delivery information or address is changed, the User must pay any additional delivery charge. Any delivery charge already paid is non-refundable.

Kerry Express and Flash Express Service Conditions

As Kerry Express and Flash Express do not accept items packed in wooden crates, any shipment for which the User selects domestic delivery in Thailand by Kerry Express or Flash Express and which is packed in a wooden crate will automatically be changed to Nim Express for the entire invoice.

- The Service Provider will notify the User of the applicable domestic delivery charge in the Destination Country before dispatch.
Goods Damaged During Transportation

The Service Provider shall not be liable for damage to goods during transportation. If the goods are fragile or easily damaged, the User must notify the Service Provider so that suitable packaging can be arranged, including wooden crating where necessary, in order to reduce the risk of breakage or other damage.

Outstanding Shipping Charges

The User remains liable for shipping charges even if the goods are lost or damaged. If shipping charges have already been paid, they cannot be refunded in cash or converted into a discount.

Prohibited and Restricted Goods

The Service Provider does not accept prohibited goods, restricted goods, or hazardous materials contrary to the laws or regulatory requirements of either the Country of Origin or the Destination Country. Examples include goods infringing copyright or trademarks; goods requiring licences where the importer does not hold the required licence, including food, beverages, medicines, cosmetics, telecommunications equipment, and medical products; hazardous materials such as chemicals and batteries; narcotics and other controlled or prohibited substances; cigarettes and tobacco; alcoholic beverages; weapons of any kind; pornographic materials; banknotes or currency; claw machines; plants and plant parts; live animals and animal carcasses; and protected wildlife.

Payment Terms
- The Service Provider will provide a quotation setting out the purchase price of the goods, domestic shipping charges (if any), product-sourcing fees (if any), packing fees (if any), other applicable charges (if any), and international shipping charges. For amounts payable for use in the Country of Origin, the applicable exchange rate and transfer fee will be stated in the relevant document.
- Before the goods are purchased, the User must pay the Service Provider in full for the goods and all other charges required in the Country of Origin, calculated using the applicable exchange rate and including transfer fees.
- International shipping charges, packing fees, and other charges incurred may be paid by the User within 3 days after the goods arrive at the warehouse in the relevant country, as specified in Section 5. The Service Provider will then dispatch the goods to the destination according to the applicable shipping schedule.

16.3 Where the User selects “Flat-Rate Shipping,” the service covers transportation from the warehouse in the Country of Origin to the warehouse in the Destination Country. The Service Provider will separately notify the User of the domestic delivery charge from the destination warehouse to the User.

Refund Terms
- Where the User and the Service Provider agree to a refund and such refund does not contravene any of the foregoing terms and conditions, the Service Provider will close the relevant accounts at the end of each month and transfer the refund to the User by the 15th day of the following month.
- Where funds have already been transferred to the Destination Country and must subsequently be transferred back to the Country of Origin in order to refund the User, the Service Provider will deduct the applicable international transfer fees and exchange-rate costs from the amount to be refunded.

Acceptance of All Terms of Service and Privacy Provisions (Repeated in the Source Document)

1.1 Consent to Collection, Use and Disclosure of Personal Data

I hereby express my consent for the ThaiIndia.biz system to collect, use, and disclose my personal data for the purposes stated in the applicable registration and consent process.

1.2

I confirm that I have read the notice concerning the collection, use, and disclosure of personal data in full.

1.3

I confirm that I have read and completed the relevant sections in which I provide consent to the Service Provider in accordance with this consent notice.

1.4

I confirm that I have read and understood the consent details above, as set out in the Service Provider’s privacy policy in effect on the date of membership registration and on the date of each transaction.